Use text-messaging applications to keep in contact with those people that matter
to your organisation.
Mobile colleagues
With more and more employees working away from the office, ensuring that each
mobile colleague receives key messages promptly becomes ever more important.
Messages need to be relayed swiftly to enable action to be taken.
Perhaps a client needs an urgent call returned, the meeting time has been
brought forward or tomorrow’s sales meeting is now being held in the Ascot
Suite. The TextAnywhere service delivers the message direct to the mobile
colleague in a non-intrusive way and without the need for a more expensive
mobile call.
Clients
With the quality of customer service that an organisation delivers to its
clients significantly affecting a client’s loyalty, keeping in contact with
each client is of critical importance.
Whether it is to update a client with the resolution progress of a logged
problem, providing seminar location details or confirming receipt of a client’s
order, keeping in contact with your clients shows each client that they are at
the heart of your organisation.
Citizens
With local authorities and public sector organisations striving to implement the
e-Government initiative to help deliver better public services, better
communication with citizens is a key component to success. With the vast
majority of citizens owning mobile phones the opportunity exists to utilise the
TextAnywhere service to deliver relevant information to individuals or groups
of citizens.
To reduce appointment no-shows, citizens could be reminded of next-day
appointments. Young citizens could have information on local activities and
amenities provided on a regular basis. Updates on the progress of citizen
enquiries can be provided to citizens from the TextAnywhere service.
Patients
With over 2.5 million GP hours, equating to over £300m, being wasted in patients
not turning up for appointments (according to a 2002 NHS survey), the
opportunity exists to save significant sums by encouraging patients to attend
their appointments.
By using the TextAnywhere service, patients can be reminded a week or a day
before their appointment with a message direct to their mobile phones (with
permission secured first). This facility is applicable to GPs, dentists,
hospitals and other bodies that have appointments at the cornerstone of their
organisation.
Consumers
Each of us have favourite shops and restaurants that we visit on a regular
basis. Most of us wouldn’t mind being contacted on an infrequent basis with
relevant information, promotions or offers from such establishments.
Perhaps a restaurant could encourage us to attend on a less popular night of the
week by offering a free appetiser or a bottle of wine. A taxi service could let
its clients know the number and make of the taxi waiting outside to take them
home. A car dealer could inform us that a new demonstrator is now available for
us to test drive.
The TextAnywhere service enables retailers to cost-effectively, easily and
swiftly remain in contact with its clients, encouraging each client to return
and invest further.
Business partners
Being in contact with other parties important to your organisation can also be
aided by the TextAnywhere service. Whether it be informing contractors of a new
job that needs addressing swiftly or sharing promotional success with reseller
partners.
|