| FAQ |
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Do we really
only pay for messages that we send?
Yes, absolutely. There are no set-up fees, no monthly or
annual charges, no per-user fees, no usage minimums, no
reply charges, and no support costs. You just pay for the
messages that you send.
How do we pay for the messages?
You can either purchase packs of messages in advance, or
have a credit account which we invoice you for monthly.
Messages purchased in advance enjoy preferential rates,
and are purchased securely online with a credit or debit
card. Just tell us when you register which account type
you would like to have.
Can I evaluate your service
with some free messages and no commitment to continue?
Yes, absolutely. Please do open an evaluation account with
us, and we’ll give you 20 free messages to test our services.
Your account will have full functionality. Just let us
know how you would like to proceed once your evaluation
has completed.
Is there a contract that commits me to staying with you?
Absolutely not. Opening an account with us doesn’t commit you to using our services for any length of time at all. You can decide to stop using our services at any time. We believe you should be free to come and go, and use our services as you wish.
I need a reliable service. When was your system last down?
Since we re-hosted on to managed platforms provided by Rackspace in March 2004, we have not had a single system outage. We have invested significantly over the past five years to provide a highly resilient business-grade, always-available service to our 6,200+ clients.
I need my messages delivered swiftly and consistently. How do you ensure this?
To start with, we only send our messages with UK operators. This ensures that the highest grade of message quality available is used to underpin our services. Also, we don’t rely on just one network partner to deliver your messages. We have multiple connections to multiple partners.
How do I know if a message has been delivered?
We provide you with a delivery status for every message that is sent, enabling you to see whether a message has been delivered, is in transit, or has failed.
Do I need to be technical
to use the service?
Absolutely not. The application user interface has been
designed to be simple and easy to use.
Are there online reports
to keep an eye on how the service is being used?
Yes there are. Within the Administration Panel you can
review the usage of the service by each user. Also online
is the current month’s usage, which will become your next
invoice, as well as past invoices.
Can I send a message to
more than one recipient?
Yes. You can send a message to any number of recipients
simultaneously, without having to type the message in each
time.
Does each user have the
same access rights or privileges?
No. You can give users different rights depending on their
role and responsibilities. You may not, for example, wish
to give a user the ability to create their own personal
address book or indeed send messages to anyone other than
those in the global address book.
Do I have to login each
time I wish to send a message?
Technically yes. Why? Because this is a necessary security
consideration so that no other person abuses your account.
However we do have a desktop application that you can download
and set-up as an icon on your desktop. Just click on the
icon and you are automatically connected to the service.
Is there a particular set
of browsers that you support?
No – we’ve tested all the popular browsers and they all
work well. If you have Microsoft’s Internet Explorer version
5, or above, then you will enjoy additional user interface
functionality.
Can I import contacts so
that I don’t have to manually create each one?
Yes you can. There is an import facility within the Administration
Panel to import contacts (message recipients) in to a global
address book and users, automatically set-up with usernames
and passwords. A similar facility exists for users to import
their own contacts in to their personal address book.
Can I have the recipients
of my messages replying back to me?
Yes you can. When you send a text from TextOnline, you
decide whether you wish your recipients to be able to reply,
and if so, how you want replies to be delivered back to
you. You can receive replies back to your email inbox,
to a TextOnline application inbox or back to your mobile
phone.
Do you have online help?
Yes. We have User and Administrator guides to help organisations
and users get up and running swiftly. Once in the application
there is a help guide, in a format that you can access
or indeed print out, should you prefer.
Do you use the mobile phone
numbers for marketing purposes?
No we do not. We conform to the stringent regulations of
the Data Protection Act. Your user and contact details
are confidential to you.
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