| FAQ |
 |
Is there
a maximum number of recipients that the TextAlert can
be sent to?
No. you can send the TextAlert to as many people as you
like.
What happens if the email
being converted to text messages is longer than 160
characters?
The TextAlert service will send the complete email message
by converting it in to 160 character chunks. So, if the
email message is 350 characters in length, three text messages
will be sent, ensuring you do not loose any important information.
How do we pay for the messages?
You can either purchase packs of messages in advance, or have a credit account which we invoice you for monthly. Messages purchased in advance enjoy preferential rates, and are purchased securely online with a credit or debit card. Just tell us when you register which account type you would like to have.
I need a reliable service. When was your system last down?
Since we re-hosted on to managed platforms provided by Rackspace in March 2004, we have not had a single system outage. We have invested significantly over the past five years to provide a highly resilient business-grade, always-available service to our 6,200+ clients.
I need my messages delivered swiftly and consistently. How do you ensure this?
To start with, we only send our messages with UK operators. This ensures that the highest grade of message quality available is used to underpin our services. Also, we don’t rely on just one network partner to deliver your messages. We have multiple connections to multiple partners.
How do I know if a message has been delivered?
We provide you with a delivery status for every message that is sent, enabling you to see whether a message has been delivered, is in transit, or has failed.
Do I need to be technical
to use the service?
Absolutely not. TextAlert has been designed to be simple
and easy to use. Just follow the simple steps to set up
a TextAlert and you will be live in 2 minutes.
Do you use our mobile phone
numbers for marketing purposes?
No we do not. We conform to the stringent regulations of
the Data Protection Act. Your user and contact details
are confidential to you. |